An effective operating model bridges strategy and execution by defining how people, processes, technology, governance, and capabilities work together to deliver business value. This masterclass provides practical frameworks and proven methodologies to help leaders design, optimize, and implement operating models that improve organizational performance, agility, and customer outcomes.

• Chief Operating Officers (COOs)
• Strategy and Transformation Leaders
• HR Directors and Organization Development Professionals
• Operating Model and Business Process Specialists
• Business Unit Leaders and Department Heads
• Change Management Practitioners
• Organizational Excellence Professionals
• Consultants involved in business transformation

• Learn how to design high-performing operating models
• Align operating models with business strategy
• Improve organizational agility and operational efficiency
• Strengthen governance, accountability, and decision-making
• Optimize processes, capabilities, and customer value delivery
• Apply practical tools and real-world operating model frameworks
• Earn an internationally recognized Operating Models certification

By the end of the programme, participants will be able to:

• Understand the principles of operating model design
• Align operating models with organizational strategy
• Design effective governance, capabilities, and processes
• Improve cross-functional collaboration and accountability
• Evaluate and optimize existing operating models
• Lead operating model transformation initiatives
• Build agile, customer-focused, and future-ready organizations

Helen Hardy is a seasoned HR and organization design leader with over 30 years of leadership and practitioner experience in large corporate environments, including 15 years in senior director roles. She served as Executive HR Director at Saint-Gobain, British Gypsum and Jewson, where she worked at the point where structure, people and ways of working have to line up with business strategy. More recently, she has applied that experience to organization design, supporting SMEs across multiple sectors in building operating models that fit how their businesses actually run. A Chartered Fellow of the Chartered Institute of Personnel and Development (CIPD), she is also a Certified Organization Design Practitioner (CODP) and an alumna of the Advanced Organisation Design programme at Hult University.